Copy of Shipping & Returns

*Please be aware of some extended shipping times due to the current COVID-19 pandemic*.

All stocked items are dispatched within a few business days from Perth, Western Australia apart from made to order items from fulfilment centres located in Europe and USA i.e. for art prints.  Fulfilment orders may take up to a week longer as they require to be produced before being sent out for delivery. 

AUSTRALIA / DOMESTIC ORDERS (CLOTHING)

All current deliveries of stocked clothing items are sent via AusPost with tracking included.
Smaller items such as stickers are sent via envelope but do not currently have tracking available.
Prices are calculated at checkout to make sure customers get the best possible price based on location, weight and shipping options.
Domestic orders over the value of $150 are shipped for FREE.
As a guide domestic parcel orders take the following times:
Australia Standard Shipping 5 - 7 days $11.95 AUD
Australia Express Shipping 3 - 5 days $14.95 AUD

AUSTRALIA / DOMESTIC ORDERS (ART PRINTS)

All domestic shipped art prints are made to order and shipped separately from a professional printer business based in Australia. 

Art prints will have shipping included so will appear as FREE shipping at checkout. 

Art prints will be shipped separately to any stocked order by courier and have tracking included.  This will be sent to the customer after product order has been fulfilled. 

INTERNATIONAL ORDERS (CLOTHING)

All current international orders of stocked clothing items are sent via AusPost with tracking included.
Smaller items such as stickers are sent via envelope but do not currently have tracking available. 
Please note we do not currently deliver to all destinations due to difficulties with certain regions. We apologise if your country is not on our delivering list.
International orders over the value of $250 are shipped for FREE.
As a guide international parcel orders take the following times:
 
Asia  Standard Shipping 6 - 15 days $29.95 AUD
Asia Express Shipping 3 - 6 days $49.95 AUD
Europe Standard Shipping 8 - 20 days $29.95 AUD
Europe Express Shipping 7 - 13 days $49.95 AUD
New Zealand Standard Shipping 5 - 12 days $24.95 AUD
New Zealand Express Shipping 3 - 8 days $39.95 AUD
UK & Ireland Standard Shipping 8 - 15 days $29.95 AUD
UK & Ireland Express Shipping 6 -10 days $49.95 AUD
USA & Canada Standard Shipping 9 -20 days $29.95 AUD
USA & Canada Express Shipping 7 - 15 days $49.95 AUD

INTERNATIONAL ORDERS (ART PRINTS)

All international shipped art prints are made to order and shipped separately from a professional printer business based in Europe or USA. 

Art prints will have shipping included so will appear as FREE shipping at checkout. 

Art prints will be shipped separately to any stocked order by courier and have tracking included.  This will be sent to the customer after product order has been fulfilled. 

CUSTOMS IMPORT DUTIES

Some countries may charge customs import duty tax and are the sole responsibility of the customer to pay. 
Cyke are not responsible for any held products in customs or at your local post office.

LOST DELIVERIES

If the unlikely event occurs and your delivery goes missing and is un-trackable please contact us on help@cyke.cc to help rectify this. Most likely it is being held by customs or at your local post office so always check there first.  
We are not responsible for items sent to an incorrectly supplied address and will recharge for resending any returned items. 

PAYMENT CURRENCY

Cyke is an Australian owned and operated business and all payments will be displayed in your local currency but will be charged as Australian Dollars (AUD). 

RETURNS & REFUNDS 

We currently offer a 10 days return service on stocked items only. 
The customer is responsible for return delivery charges which require tracking to be included. Cyke is not responsible for the loss or damage of any returned product. 
Before any returns or refunds are assessed please contact us on help@cyke.cc within 10 days of receiving your items and we can talk you through the steps required.  Do not send any items before contacting us as they will not be considered for any refunds or exchanges. 
As the art prints are made to order we currently do not offer a return service but can offer a refund option if items arrive damaged.  Please send evidence of the damage to help@cyke.cc to allow us to rectify this. 
Products must be returned in original, unworn, unwashed and undamaged condition with tags in tact.  Refunds will be processed upon satisfactory receipt of the returned goods.  We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges.  Any sale items or clearly marked discontinued stock items are not subject to returns or refunds.